National Highways Authority Of India [NHAI] — Defective boom barrier, falling on vehicle

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MOBILE CONTACT 8146611961

I was travelling on return journey from ashram to faridabad on 9.10.2021 and around 9.20 am i crossed booth number 16 at the toll. The boom barrier light turned green upon detecting my fastag and rs 14 were deducted from my fastag. However, even before my vehicle could pass beyond the barrier, the boom rod of the barrier came down on the vehicle front, hitting the bonnet and front glass.

The staff attending the said booth was a female and she told her name as 'rani'. She told that this happens on several occasions. The surrounding staff gathered around and everyone was reluctant to to disclose the identity, but desired me to leave as there was no damage to the vehicle. However, i insisted upon mentioning the incident in the complaint book and after my repeated requests they brought one register after about 15 minutes where i noted my complaint / observations / facts. The said noting was photo clicked by me and is being uploaded herewith.

Such incidents on a highway toll owned by nhai and involving the falling of boom barrier point is very dangerous and can cause loss to property (vehicle) and/or life. The incident can be verified through screening of cctv footage. Please confirm resolution of the complaint, including a confirmation that the boom barrier is repaired, and will not cause any harm to passing vehicles. Please also inform me the reason for the barrier falling without the passing of the vehicle. I expect to receive an updated resolution of my complaint on my email [protected]@gmail.Com.