[Resolved]  National Highways Authority Of India [NHAI] — Excess amount debited from my paytm fastag

Yesterday my vehicle no kl24a4445 passed kollam bypass at 11.25 am and i have paid rs 25, by return time i have also debit 25+25 (extra charge), during my ist journey i have already paid 25 (penalty charge ) my paytm balance available 225 in my account, but the staff not understanding this things, they have to force 50 as penalty.
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Jul 29, 2021
Complaint marked as Resolved 
yesterday my vehicle KL24A4445 passed kollam bypass toll plaza, during first journey i paid 25 for one side travel, during my return time i forced to give RS 50 to tollplaza, (25 rs penalty for journey )but i already paid RS 25 for my 1st journey, total journey i paid 75 Rs I have give extra 25, but this charge i want to refund my paytm account, please take necessary charge to refund my cas.
Jul 29, 2021
Updated by Aneeshkumar
i want to refund my RS 25 to my account of fastag KL24A4445
Complaint comments 


My wallet is debited with 45rs saying manual debit alert on[protected] where i have not travelled this toll . its 500km away from place. after writing mail and called to customer still now they not processed the refund. Everyday they are telling different stories.
I travelled Gurugram to Palwal on 24th Sept. 21 at 08:36 PM. At manesar MCEPL Km.42 TOLL.plaza I have told to pay TOLL in cash then I have paid 140 cash vide ticket No.[protected]No. but after that I have come to know that Rd.70 already debited my fastac at 08:37 PM vide TxnId 0010012109242038015149. on same day.
My vehicle no UP86V 4377 & Paytm [protected].
Please refund Rs 140 to my Paytm a/c and take strict action against TOLL plaza management !
Sunita Agrawall
Chaudhary Medical Store
Sadaba Gate, Hathras 204101
Mob. [protected]

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