National Highways Authority Of India [NHAI] — facing fastag problem

Address:

Bhandara, Maharashtra, 441906

Respect sir,
1) i am facing lots of problem in your toll booth, specially in fastag lane. Whenever i am passing through fastag lane they shows black listed,
2) but minimum requirment of money is 150 rs, i am always carry more than 150 rs in my fastag account /vallet.
3) on the date 17 august 2018 i am passing through toll booth at 7:30pm,
From last lane. Your employ says take fastag matchin and scan your fastag code
4) fastag scanning is our duty?

Please reply me...
My vehical no:-mh36h7367
Prashant sathawane