National Highways Authority Of India [NHAI] — false double charges in cash

Address:

WE 305 RBCR STREET, 144001

I had an active hdfc fastag since i got it on 10 december 2019, i always travel and i did not face any issue, but on the way to jammu there was a toll "ban toll plaza" they charged me double in cash even i had the active fastag that time, there was the problem in their machine, so why they charged me double if they had the problem in their system and also why they did not enter the correct and full vehicle number on the receipt, its against the law. I want the refund or i will file the complaint legally.

My contact no - [protected]
Vehicle no - hr26 cq 2597