National Highways Authority Of India [NHAI] — fastag lane illegally managed near kundli border delhi near mannat haveli

Dear sir

I want to bring to your notice, that the subject toll is not managing fastag lane properly.

They have 2 taglanes.
One is separated with rope, on which they didn't allow entry, saying this is vip lane.
Which he kept opening selectively for all normal vehicles without any passes.
Some even without fastag and they were collecting cash payment at the booth.
Second fast tag lane on which he directed us is open to all even for vehicles without fastag. So a lot of waiting time in that lane.
I have pictures of all the events in both lanes.
Why this vip lane? Has nhai allowed them a vip lane?
If vip lane has to be kept, then other fastag lane should also be only fastag vehicle.
What's the fun if they don't control the second fastag lane, only for stickered vehicles.
Nobody is bothered about the customers here.
I even spoke to the manager here mr. Sumit, but he is simply giving excuses.
Please look in to the matter and set the things right at this toll booth.