National Highways Authority Of India [NHAI] — fastag lane issue at vikravandi toll plaza

Address:

Tiruvallur, Tamil Nadu, 600077

We are a regular user of the chennai - trichy nh 45 road.

We are using the fasttag to pay at all the 6 toll plazas.

Most of the time at paranur and athur there were no separate lane for the fasttag. All the vehicles were going through all the lanes in both (Onwards and backwards) ways.

The most pathetic problem is at vikravandi toll plaza. Every time when we go to trichy the fasttag scanner works fine and the amount deducted properly. But when we come back from trichy to chennai, the rf scan reader never scans the bar codes. 50 % of the time we have to move the car back and front to make the scanner to read the bar code. And other cases we need to buy the tickets by paying cash at the counter. Even if we travel back with in 24 hours we have to pay the full amount in cash at the toll plaza. Even we showed that the bar code is working properly and we have enough balance the people at the toll booth were not accepting and asked to pay the amounts. For my friends case even worse he has paid the amount and the scanner also deducted the amount.

I have attached two images.

1. Onward journey to ulunderpet. Fast tag deduction of rs. 75.
2. Backward journey to chennai, cash payment of rs. 75.

You can see the times were within 24 hours. But still they are charging full amount.