National Highways Authority Of India [NHAI] — fastag lane not meant for fastag

Address:	Mohali, Punjab, 140603
Website:	Nhai

Ambala dappar tolltax was not maintaining fastag lane for fastag. Every single car was entering in that lane and i waited for 6 minutes in fastag lane. I made full video regarding the same. If we are paying extra for fastag then what's the difference between fastag and non tag vehicle. Stop charging in the name of fastag facility that u can't provide. When we are forced to maintain some minimum amount for this service and you are not able to give those services then what's the reason behind maintaining that balance or for paying extra for that tag.
Poor service i need some action on this and kindly reply the same that what action taken from your side at my email id [protected]@gmail.com,

Thanks.