National Highways Authority Of India [NHAI] — Fastag Not Working No Return Journey Discount

Hi, I did travel from Jammu to Katra on 6th of Dec 2020 and when reached on Toll Plaza and asked for the return Journey. The operator refused to give the return but instead gave single journey Even though we returned back within 4 hrs.

Also, The fast tag system is not working properly and they don't even let the vehicle pass if Fast Tag didn't worked.
The local goons sitting there were threatening the people if they demand the return journey or fast tag issue.

I am sharing the link of the video which is one of the incident which happened due to goons present at Toll.

https://www.youtube.com/watch?v=nh8ZSUSkZJU

Even local police and CRPF personal didn't do anything because of the involvement of the local gangster.

Please look into the issue before local people took the issue in their own hands.