National Highways Authority Of India [NHAI] — Fastag Scanner is not installed at Toll Plaza

Address:

Madanpur Near Changchari Kamrup Rural Assam

While I was crossing the Madanpur Toll Gate under Kamrup District Aasam I faced the following issues:
1. The queue of vehicles were started from 500 mtr before the toll gate. This is happening everytime since the starting of toll gate. I have to wait 25 minutes to cross the toll gate.
2. After following a lane for around twenty minutes when I about the reach the toll gate entry the officials asked me to change the lane since my lane was VIP lane according to them but there is no such sign board in that lane. Also in that lane there is no provision of Fast Tag scanner. So again I have to change my lane and in doing so I wasted alsmost 25 mintutes in that area even though my vehicle is equipped with FastTag. So I had to pay the toll tax Rs 105 along with the watage of my fuel for approx half an hour.

As a sensible citizen I have fitted FastTag in my vehicle as per your scheduled date but even after that if I have to face such situation then what will be the benefit of FastTag??? Specially in this Madanpur Toll Plaza these tyoes of issues are frequently people faced.

Anuran Sarma
Mob [protected]