National Highways Authority Of India [NHAI] — fastag use is not properly work

Address:

Jhansi, Uttar Pradesh, 284001

I used yesterday fasttagfor payment at toll plaza MUNDIYAR
between Kota( Rajasthan) to Jhansi( UP)
At there fasttag line was closed and when my car came at other line then toll tax collector askedme to pay toll 80 Rupees in cash so I have paid in cash but after about 4 hour later i got a massage of fasttag axis bank to cut 80 rupees for fasttag
Please return my 80 rupees in my fasttag acount and do appropriate action against toll plaza .
My details
VEHICLE -MA3EWB62SJD466882
MUNDIYAR
12/07/2018
T-13:47:49
UP93BC4374