National Highways Authority Of India [NHAI] — fraud by toll staff at vashi toll plaza, new mumbai

The fastag readers at vashi toll plaza, new mumbai are not working. The staff insist on cash only payments and enact a drama, trying to read the tag with mobile phones and then show us on their screen, a message that the fastag is no longer valid or there is no balance available. Then they insist on payment is cash only. The toll staff are absolute cheats and show wrong information, even if there is no problem with the fastag. I have a doubt if the receipts issued by them are genuine.
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On 12th sep, 9.13 pm, at Vashi Toll Plaza, we were said that the fast tag is not working and were forced to pay the toll charges in cash. (Receipt Attached), however the money was deducted from our fast tag account as well,
This is a fraud.
Why are people charged double amount at the toll plaza.

Also attaching the cash receipt, paid at the same time

Almost two years down the line, we experienced the very same thing yesterday at Vashi toll naka. We were forced to pay cash, as they said the fastag account had no money. However, the money was also deducted from our fastag account.

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