National Highways Authority Of India [NHAI] — fraudulent activities by vavdi toll plaza godhra, gujarat

Dear sir/madam,

I am travelled through vavdi toll plaza on 25 aug 2020 6 am with sufficient fastag balance while toll collector asking about low balance i replied him my fastag account load with sufficient balance after so many discussions he open gate and my account debited for rs.115 (Single trip). I got message of rs. 55 debited for return trip at vavdi toll plaza at 7pm while i am not passing through toll plaza.
I complained to my bank customer care and got confirmation for refund within 10 days but not got refund of 55 rs.

Second time i am passing today (6 sep 2020) from vavdi toll plaza single trip amount rs. 115 debited while i am again passing through same plaza on same day with sufficient balance of fas tag again toll collector asking for low balance and you have to pay penalties of (115+115=230rs).. Why i am paying this penalties after i have sufficient balance. I have very bad experiences from this toll plaza. Please take appropriate action against this fraudulent toll plaza.