National Highways Authority Of India [NHAI] — Horrible delay in Fastrack lines.

Address:

Paliyekkara Toll plaza, Salem - Kochi Highway, Paliyekkara, Chittissery, Kerala 680301

Iam submitting this complaint against Paliyekkara Toll plaza (Thrissur-Kerala) because of the unnecessary delays they are creating in the fastrack lines.
Since we are paying the fastrack fees to avoid the long que at the toll plaza we are supposed to pass the toll booth as fast as possible. But in this specified toll plaza theaverage waiting time for a vehicle to pass the toll is 15 minutes. They not only shows no value for our time and money but also humiliating the customer in an artogant manner if some one questions them about the delay.
The fastrack sensors here using are always showing errors and creates large chaos. It may be the equipments are of low quality. Other toll plazas like Kumbalam toll is sensing the fast track much before the vehicle approaches the barrier and permits them to pass without stopping the vehicle.
But here the sensors are pathetic and we need to stop the car for atleast 15 seconds in front of the barrier to be read.
So i request you to do the needful for the same.