National Highways Authority Of India [NHAI] — I am complaining about a toll both which comes in maharashtra

Sir/madam,

As a responsible citizen i am raising this complaint regarding a toll both in maharashtra called kini toll plaza which comes between karad and kolhapur national highway, instead of fastag the toll staff is demanding cash. If questioned by any one they give the reason that scanning machine is not working, pay cash. It’s not ones it’s also everyday this same situation i am seeing through. Only one scanning machine is there and only 4-5 lanes to provide ticket due to this people and spending 30-45 minutes of delay at toll plaza.
Kini is the name of the toll plaza and the staff is unethical in behaviour. This is the request to you to respond immediately and take an action against the kini toll plaza in maharashtra state nh4.
Jai hind.