National Highways Authority Of India [NHAI] — I am writing this letter to report a complaint against your toll gate staff (Marur Toll plaza).

As we are using Bengaluru – Gooty (NH-7) route regularly. I observed that the functioning of Fast tag at Karanataka toll gates are very good and efficient. But in Andhrapradesh i.e Marur toll plaza and Kasepalli toll plaza have following issues.

1. Name culture / signage board of Fast Tag entry (Previously there was only one Fast Tag entry and the sig board was good).
2. Recently I returned from Gooty to Bengaluru with my family (wife & one-year kid) i.e on 27.10.2020 around 7:00 P.M. I entered in Fast Tag / cash line because of non-availability of proper sign board, then I requested them to do scan with portable machine. But the Toll gate staff very arrogant, they not scanning with portable machine. First, they told it’s not working after 10 min they did with portable machine only.
3. Finally, I understand that they are liars. They are talking unparliamentary words.
4. They not using any mask, glouse as per present COVID 19 pandemic and they don’t have any uniform.
5. There are big humps to the bridges on the way from Anantapur to Gooty (vice -versa) and the plantations is very poor between the roads.

I have taken this matter to you, Sir / Madam, with hopes that you would take the necessary action to address this problem quickly. Should you require additional information pertaining to the incident, please feel free to contact me.
Was this information helpful?
No (1)
Yes (0)
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    National Highways Authority of India [NHAI]
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    3%
    Complaints
    8414
    Pending
    0
    Resolved
    212
    National Highways Authority of India [NHAI] Phone
    +91 11 2507 4100
    +91 11 2507 4200
    National Highways Authority of India [NHAI] Address
    G 5&6, Sector-10, Dwarka, New Delhi, Delhi, India - 110 075
    View all National Highways Authority of India [NHAI] contact information