National Highways Authority Of India [NHAI] — I have sufficient balance but on kota road toll tax I waited for 10 minutes

Address:

Kolaras kota road toll tax

I come to toll plaza on kolaras kota road .
I selected a lane of plaza to cross over .
I have sufficient balance in my fastag card.
The digital gate board show me blacklisted.
Then i call a service boy near me, i ask for why the toll gate is not opening i have sufficient balance in my fastag
He say that go back u don't have sufficient balance .
Then i say him to check the balance in his computer .
Then he checked the balance and don't say anything .
I again request to open the gate because i m getting late to go.
I say that cut the balance with the vehicle number .
Then in 10 minutes i realised that no one is helping me .
Then i decided to change the lane.
I go to another lane and the same error is also shown in the another gate display .
Now i call the same service boy for this .
The another boy come and say again that, you don't have sufficient balance .
I make a video of this all incident.
Please give help to me.
I almost Waited for 25 min .
Thanks