National Highways Authority Of India [NHAI] — Immediate resolution of repetitive Excess debit issues and refund of all excess debits, Rs.1170 from my Fastag AC

National Highways Authority of India [NHAI]

National Highways Authority Of India [NHAI] — Immediate resolution of repetitive Excess debit issues and refund of all excess debits, Rs.1170 from my Fastag AC

D dpradip from Gurgaon, Haryana Jun 15, 2022 Sep 12, 2022 This thread was updated on Sep 12, 2022

Hello team HDFC Fastag, S Shetty and ETC NODAL/NHAI and all respected senior officials, In continuation with the mail correspondences below, this is to bring to your urgent notice once again that there's Excess debit of Rs.130(140 IPO 10) on 13.05.22 return journey at PATODI toll and as usually said excess debit intimation shared after two days and that I had highlighted previously as well, snapshots attached as ready refn. Therefore, let me summarise all EXCESS DEBITS FROM MY FASTAG AC SINCE 30.03.22 TILL DATE, 17.05.23 DUE TO MALFUNCTIONING (OR DELIBERATE MISTAKES??) OF TOLL PLAZA AT MANESAR-7A AND PATODI REPETITIVELY. 1) Excess debit of Rs.110(125 IPO 15) on 30.03.22 return journey at PATODI toll. 2) Excess debit of Rs.280 (Rs 145 debited twice IPO 10 only) on 31.03.22 onwards journey at Manesar 7A toll 3) Excess debit of Rs.110(125 IPO 15) on 31.03.22 return journey at PATODI toll 4) Excess debit of Rs.140(155 IPO 15) on 08.04.22 onward journey at Manesar 7A toll 5) Excess debit of Rs.130(140 IPO 10) on 19.04.22 return journey at PATODI toll 6) Excess debit of Rs.130(140 IPO 10) on 02.05.22 return journey at PATODI toll 7) Excess debit of Rs.140(155 IPO 15) on 06.05.22 onward journey at Manesar 7A toll 8) Excess debit of Rs.130(140 IPO 10) on 13.05.22 return journey at PATODI toll and as usual said excess debit intimation shared after two days as highlighted below TOTAL EXCESS DEBITS OF RS.1170* *WHERE AS EXPECTED ONE MORE EXCESS DEBIT OF RS.130(140 IPO 10) at PATODI toll ON 13.05.22 RETURN JOURNEY WHICH WAS NOT REPORTED TILL 14.05.22 AND IT'S HAPPENING IN CASE OF ALL EXCESS DEBITS (ALL EXCESS DEBITS INTIMATION REPORTED AFTER TWO DAYS) FEW RELEVANT SNAPSHOTS ATTACHED AS READY REFN. THIS IS SOMETHING VERY MUCH DISAPPOINTING AND DISGUSTING TOO, AS IT'S HAPPENING OF AND ON REGULARLY NOW, IT'S NOT ACCEPTABLE AT ALL. HOPE YOU PEOPLE ARE ACTIVE AND EFFICIENT ENOUGH ON RESOLVING CUSTOMER'S ISSUES BEING FACED ON REGULAR BASIS NOW WHICH MUST NOT BE REFLECTED AS INCOMPETENCE AND INACTIVE OPERATIONS OF TOLL PLAZA AT MANESAR-7A AND PATODI. THEREFORE PLS LOOK INTO THIS REPETITIVE ISSUES OF MALFUNCTIONING ON TOLL PLAZA AT MANESAR-7A AND PATODI TOLL AND TAKE NECESSARY ACTION TO RESOLVE SUCH REPETITIVE ISSUES OF EXCESS AMOUNT DEBITED FROM FASTAG AC OFF AND ON FROM IT'S ROOTS AND STOP HARASSING FASTAG USERS ALMOST EVERY DAY NOW AND ALSO INITIATE FULL REFUND OF ABOVE-MENTIONED ALL EXCESS DEBITS FROM MY FASTAG AC URGENTLY ON TOP MOST PRIORITY BASIS. ALSO PLS LET ME UNDERSTAND WHAT'S THE PURPOSE OF FASTAG!!! TO MAKE IT CUSTOMER'S FRIENDLY AND PUT CUSTOMERS INTO REGULAR INTO TROUBLING REPETITIVELY!!! KA: Nitin Gadkari Ji and other highly responsible officials of nhai, Respected Sirs, Hope my email finds you all in best of your health and spirits. With very high hopes, it's copy marked to you for fastest resolutions which is self explanatory. Thanking you and your highly responsible officials in advance for best of your all sincere efforts in resolving SUCH REPETITIVE ISSUES OF EXCESS AMOUNT DEBITED FROM FASTAG AC OFF AND ON FROM IT'S ROOTS AND STOP HARASSING FASTAG USERS ALMOST EVERY DAY NOW. With best wishes and sincere regards, Pradip Mob:[protected]/[protected] Fastag account no.[protected] PS: In addition, pls note that whenever there's excess debit, intimation shared after two days in all the cases. +5 photos Was this information helpful? No (0) Yes (0)
Jun 15, 2022 Updated by dpradip It's not yet resolved, pending since Mar'22 Jun 23, 2022 Updated by dpradip Gentle reminder, it's still pending not yet resolved Jul 08, 2022 Updated by dpradip Mail sent today morning to Resolution • fastag.[protected]@1pay.in [protected]@1pay.in [protected]@hdfcbank.com ETC NODAL • etc.[protected]@ihmcl.com hdfcbank.[protected]@1pay.in escalations.[protected]@1pay.in grievance.[protected]@hdfcbank.com shodhan.[protected]@1pay.in [protected]@nhai.org [protected]@nhai.org Reminder on Reminders... On IMMEDIATE RESOLUTION OF REPETITIVE EXCESS DEBITS ISSUES AND REFUND OF EXCESS DEBITS OF RS.1170 FROM MY FASTAG AC (no.[protected]) AT MANESAR-7A TOLL AND PATODI TOLL. Hide quoted text Hope you people are sincere and competent enough to resolve long pending customer's issues without any more delays. Your immediate action and positive response would be appreciated in this matter. Aug 15, 2022 Updated by dpradip Team NHAI toll and HDFC Fastag, This is too much of disappointing and disgusting that my last excess debit of Rs.1170/- not yet refunded back, as summarised in my mail correspondences below, there's again excess debit of Rs.145(155 against 10 only) on 12.08.22 at Manesar toll-7A onwards journey and resulting total Excess debit of Rs.1315/- as on date, few relevant snapshots attached as ready refn and doing the needful by refunding excess debit of Rs.1315/- as on date. Sl. No. Date of journey Name of Toll Amt debited(Rs) Toll fee(Actual) Excess debited Refund credited Remarks 01 30.03.22 Patodi[protected] 02 31.03.22 Manesar 7A 290(1452 twice[protected]+5) Rs.145 debited two times wrongly, till due Rs.135 03 31.03.22 Patodi[protected] 04 08.04.22 Manesar 7A 155 15 140 NIL REFUND OF RS.140 TILL PENDING 05 19.04.22 Patodi 140 10 130 NIL REFUND OF RS.130 TILL PENDING 06 02.05.22 Patodi 140 10 130 NIL REFUND OF RS.130 TILL PENDING 07 06.05.22 Manesar 7A 155 15 140 NIL REFUND OF RS.140 TILL PENDING 08 13.05.22 Patodi 140 10 130 NIL REFUND OF RS.130 TILL PENDING 09 12.08.22 Manesar toll-7A 155 10 145 NIL REFUND OF RS.145 TILL PENDING Total refund of Rs.[protected]+145) TILL PENDING... This is something extremely painstaking that my CB REJECTED DUE TO MALFUNCTIONING AS WELL AS MISMANAGEMENT OF TOLL PLAZA MANESAR 7A AND PATODI WHICH IS VERY MUCH DISAPPOINTING AND DISGUSTING TOO. This is to update you that I have never ever had passed through KUNDALI TOLL PLAZA AND THAT ALSO COULD BE CHECKED FROM MY FASTAG TRANSACTIONS HISTORY OF LAST TWO YEARS. PS: MY REGULAR TRAVELING ROUTE INBETWEEN PATODI TOLL AND MANESAR-7A TOLL, AS I HAVE BEEN RESIDING IN SARE HOMES, SECTOR 92, GURGAON SINCE LAST THREE YEARS, COPY OF MY AADHAR CARD ATTACHED AS READY REFN, ALONGWITH FEW RELEVANT SNAPSHOTS. And working with Oriental Carbon and Chemicals Ltd, Dharuhera, Rewari. * THEREFORE PLS LOOK INTO THIS REPETITIVE ISSUES OF MALFUNCTIONING ON TOLL PLAZA AT MANESAR-7A AND PATODI TOLL AND TAKE NECESSARY ACTION TO RESOLVE SUCH REPETITIVE ISSUES OF EXCESS AMOUNT DEBITED FROM FASTAG AC OFF AND ON FROM IT'S ROOTS AND STOP HARASSING FASTAG USERS ALMOST EVERY DAY NOW AND ALSO INITIATE FULL REFUND OF ABOVE-MENTIONED ALL EXCESS DEBITS FROM MY FASTAG AC URGENTLY ON TOP MOST PRIORITY BASIS. Hope you people are sincere and competent enough to resolve long pending customer's issues without any more delays. Your immediate action and positive response would be appreciated in this matter. PS: Further delays in resolutions and refunding excess debited amount from my Fastag account would lead to take up this matter in consumer forum unwillingly. ALSO PLS LET ME UNDERSTAND WHAT'S THE PURPOSE OF FASTAG!!! TO MAKE IT USER'S FRIENDLY OR PUT UDERS INTO REGULAR TROUBLING REPETITIVELY BY DEBITING EXCESSIVE AMOUNT FROM FASTAG AC!!!" KA: Nitin Gadkari Ji and other highly responsible officials of NHAI, Respected Sirs, Hope my email finds you all in best of your health and spirits. With very high hopes, it's copy marked to you for fastest resolutions which is self explanatory. Thanking you and your highly responsible officials in advance for best of your all sincere efforts in resolving SUCH REPETITIVE ISSUES OF EXCESS AMOUNT DEBITED FROM FASTAG AC OFF AND ON FROM IT'S ROOTS AND STOP HARASSING FASTAG USERS ALMOST EVERY DAY NOW. With best wishes and sincere regards, Pradip Mob:[protected]/[protected] Fastag account no.[protected] Aug 29, 2022 Updated by dpradip Reminder on Reminders, in resolving SUCH REPETITIVE ISSUES OF EXCESS AMOUNT DEBITED FROM FASTAG AC OFF AND ON FROM IT'S ROOTS AND REFUND OF EXCESS AMOUNT OF RS.1315 DEBITED TILL DATE. Sep 12, 2022 Updated by dpradip Reminder on Reminders, in resolving SUCH REPETITIVE ISSUES OF EXCESS AMOUNT DEBITED FROM FASTAG AC OFF AND ON FROM IT'S ROOTS AND REFUND OF EXCESS AMOUNT OF RS.1175 DEBITED TILL DATE.
Add a Comment	Share
Submit Close