National Highways Authority Of India [NHAI] — irregularities by bhojpuri toll plaza located at bilaspur-raipur road, nh-200

I am a professor in government college, sargaon and used to cross bhojpuri toll plaza located at raipur-bilaspur road (Nh 200) near sargaon. It has been started recently. As per the suggestion of plaza staff, i purchased a fastag near the plaza. They also activated the fastag. Further, they issued a pass at the cost of rs. 265/-which is valid till 29, february, 2020. It needs to mention that neither receipt of the amount paid nor the pass in physical form was given to me. I was simply told that now you can cross the toll easily.
Inspite of that i am facing serious problem while csossing the plaza. The camera and other devices hardly recognize my vehicle. Sometimes it recognizes properly but many times it does not.
Sir, i am a government official. I can not wait at plaza for 25-30 minutes. Please do something.
Yours
Nalin kumar singh
Vehicle type - car
Model - tiago xz, tata motors
Vehicle no. Cg 10 as 8193
My adhar no.[protected]