National Highways Authority Of India [NHAI] — issues with fastag

Address:

560043

I bought fastag from paytm and started using it recently. Without doubt, it is very useful and convenient. Really appreciate our govt for this initiative.
Main drawback of this is, it is not useful at all toll gates. We buy this tag assuming only fastag vehicles will be allowed in the dedicated lane. But it is not the case in all toll gates.
While travelling from bangalore to coimbatore, this tag lane is open for all vehicles at electronic city, attibelle and krishnagiri toll gates. So we need to wait in the long queue equally as non-tag vehicles. Also finding the fastag lane is difficult due to lot of vehicles in the area. All other 5 tolls were properly maintained.

Since govt has ordered mandatory tag for all new vehicles from dec 2017, they should arrange strict rules to avoid non tag vehicles entering in to the tag lane. This is the only way we can make use of it effectively. I also do not see penalty/fine is imposed for those who enter on the tag lane.
And also presently we have only one lane in most of the tolls. It should be increased to 2 so that we can move fast and can really promote this as well.

Looking forward to see some action on this quickly.