National Highways Authority Of India [NHAI] — kurukshetra expressway pvt ltd for bad behaviour plus fastag lane not working

We passed through kurukshetra expressway pvt ltd toll from booth number 8 at 11:15 am. First of all, fastag means fast lane tagged vehicles. Two trucks blocked the way and we stood there for 6 minutes 40 seconds, which forced us to go into other lane as there was no scope movement from the trucks. When we moved into the other lane and complaint about the fastag lane issue, the person sitting there was least interested and told i can't help in this regard and was just standing there. He told you can see what you want to do and he can't help inthis regard. He was very rude and not at all helpful. I want this issue to be escalated and looked into.