National Highways Authority Of India [NHAI] — Misbehaviour of Toll Staff

Address:

6/45, Chiranjeev Vihar, Ghaziabad

One 21st January 2023 our vehicle no. UP14CB8001, having Tag Account NO. 21007893 reached Dasna Toll Plaza (Plaza Code: 320056) at about 4 p.m. Toll Staff stopped vehocle from passing the toll saying that your toll account does not have sufficient balance. Passenger, informed the toll staff that tag has sufficient balance as on 17.01.2023 Rs.2000 were added to tag and there was no significant movement of vehicle since then. Passenger requested many time to recheck and allow vehicle to pass. She requested the she is patient of hypertention and need immediate medical attention. However, toll staff did not hear her request, misbehaved and abused. staff forced the staff to leave the lane for long time, and allowed vehicle to pass after manual scanning after lot of persuation. Toll staff has caused lot of stress to the passenger and she is still in trauma because of misbehaviour of toll staff. You are requested to please look into the matter and take strict action against guilty staff at the earliest.