National Highways Authority Of India [NHAI] — More than 10 min waiting @ jalandhar-Ludhiana Toll gate

Address:	Ludhiana, Punjab, 141001
Website:	toll plaza ladowal(km328.050 on nh-01)

Dear National Highway Authority Of India panipat jalandhar nh-1 tollway

I am a regular traveler in between jalandhar and ludhiana where I come to know yesterday only 26th of April 2017 regarding a rule where one can refuse to pay toll if he stuck more than 3 minutes in any toll plaza, I usually stuck in toll plaza available in between jalandhar and ludhiana i.e. ladowal toll plaza (km328.050on nh01)

today 27 april 2017 I travel towards jalandhar and where when I reach to Toll plaza I got stuck more than 8 minutes which I did capture in my phone, the management and the girl available in the cabin left when they come to know i am capturing their video and called a guy who named him self Rudhar Singh who refused this rule and ask me to pay, he did accept the same on recording I want you to refund my amount which I have paid for my return journey my details are as follows

Ticket No. 79CAE4E8D1022
BOOTH OPERATOR - 02& 00130
ISSUED DATE[protected]
TIME - 09:46 AM
VEHICLE NO - DL12CC9394

I request you to please provide me your rule regulation guide and make sure proper rule regulation follows on toll plaza .

Regards
H Grover
[protected]@gmail.com