National Highways Authority Of India [NHAI] — My Fastag was charged Rs.1173 against disputed charges

Address:

Mumbai, Mahim

I had traveled to Mumbai from Pune on 14th Jan and all the Toll charges were correctly deducted from my fast tag on that day. Then on 16th Jan I got an sms stating that Rs. 1173 has been deducted from my bank account for disputed charges as my fast tag is linked to bank account and gets autodebited once the balance is below Rs.100. When I called the NH helpline number 1033 they put my call for hold for almost half an hour and then told me that they will check on this and call me back and gave me complaint no. 58049084. I am not sure how is their system working and who gives them the authority to deduct my fasttag after 2 days of travelling.