National Highways Authority Of India [NHAI] — non receipt of physically challenged exempted fastag-reg

Dear sir/ madam,
I submit that i am physically challenged (Oh) and i have applied for physically challenged exempted fastag on 01/09/2019. I got informed that i have not attached pan card and the same has been submitted through whatsapp (As requested) to nizath mam on 28/10/2019. From then i am following with her till date for my fastag. She was telling some reason and i also very patient for her every reply. Recently she told me that my fastag application has been sent to delhi and told her that i have applied during october 2019. He asked my name and while checking she told that annexure - ii is not submitted as per new sop and sent me the format. I sent her the annexure-ii the next day (I. E. 10/09/2020). While enquiring again today regarding my fastag, i have been advised to complaint.
Sir, i am physically challenged and i have been sufferiing a lot for getting this fastag since sep 2019.
I humbly request you to do the needful as soon as possible.
Expecting a good reply and solution soon.
Thanks & regards,
Yours faithfully,
Syed armon ali sa
Cell: [protected]