National Highways Authority Of India [NHAI] — not accepting fast tag service in toll gate

Address:

Vellore, Tamil Nadu, 91

Dear sir,
I am a user of fast tag (Vehicle no. Tn 66 t 0076). I am using fast tag service since january 18.in this regard, i regret to inform you that during my journey from chennai to coimbatore on 30.03.18 at 23.07 hrs while crossing pallikonda toll plaza which is maintained by m/s. Krishnagiri walajahpet tollway ltd., i requested the staff and management of pallikonda toll plaza to allow my vehicle to pass toll gate by using fast tag device service. However, they didn't allow me to use fast tag device and insisted to pay cash. Despite they vulgarly scolded me in front of my customer and other travellers. This incident was most embarrassing. Because of this incident i have been forced to remove the fast tag device from my vehicle and lost confidence over using this digital device. This device instead of save time and give pleasure, gives insults. Therefore, i kindly request you to take stringent action against the management of pallikonda toll plaza and please inform me the further actions. Thanking you.