National Highways Authority Of India [NHAI] — not renewing my toll plaza pass and charging extra money

Toll plaza near vagaikulam is not renewing the monthly pass.. They r saying we should renew it by 5th of every month otherwise you should a pay full amount for every travel you make after 5th of every month. Suppose we din't travel due to medical leave or some unavoidable reason for that first 5-10 days, then we need to pay a amount comes around 3000 rs.. This is unfair. Theses men's behaving so rude using harsh words. They r not treating women properly. Kindly take a necessary steps to fix this problem