National Highways Authority Of India [NHAI] — Payment issue

Address:

nagpur- kondhali section

I drive on dated 18/12/2020 19:28:47 by vehicle number- MH 49 BK 5857. facing issue with toll naka, required proper way or smooth process of fasttag.
I already stick the fasttag on front side, on toll plaza their scanner is not working or unable to scan my sticker, so next step is to scan code by individual machine i.e. scan manually by machine but without doing this scanning (manual scan) they pressurely ask for money and charge double on actual amount.
so they wants to be have machine if sticker is not working.
I want my excess amount because toll plaza scanner is not working that's their fault, and my fasttag is working on different plaza properly.
so pls make a strict rule to scan code and better scanner visibility.if this is not working they want another option.
Toll collection by: ATLANTA INFRA ASSETS LTD.
I attached toll receipt.