National Highways Authority Of India [NHAI] — Poor quality Toll plaza

I have travelled from Belgaum to bangalore on 7th May 2021, my fastag was scanned in all toll plaza except the Hebbalu toll plaza which is section between doddasiddanahally to hadadi. Their scanning equipment's were looks like in very poor condition and were not properly maintained. Though in few toll plaza's, it was shown low balance but eventually it was scanned in couple of seconds but hebbalu toll plaza was never able to scan. Not sure if this hebbalu toll plaza is making the people fool to collect double fee, because I never face this scanning issue in the toll plaza's which came after this toll plaza. Attached the payment history and receipts for the reference, please look into this issue.
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Today, while travelling from Amritsar to Jalandhar on NH3, I reached toll booth at Dhilwan at 7 pm. The lines were very long and i crossed at 7.30 pm. On talking to the manager of the toll booth that traffic was backed up for 2 kms, he said it was not his fault.
I told him about the 5 minute rule and they should release traffic for sometime without stopping for toll, but he did jot agree.
Kindly see to it that rules are followed and common public is not inconvenienced.
Thanks

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