National Highways Authority Of India [NHAI] — Re: FW: Transaction alert for your TAG wallet:[protected] and request for immediate action and full refund against excess deduc

Oct 06, 2021

Updated by dpradip Refund of excess amount deducted, Rs.400 still pending without any response since last few weeks

Oct 06, 2021

Updated by dpradip Not yet resolved still pending to get refund

Oct 08, 2021

Updated by dpradip Reminder on remainders, it's still pending

Oct 09, 2021

Updated by dpradip TEAM NHAI, NODAL-IHMCL AND HDFC Fastag (Team??),

In continuation of mail correspondences below, there's one more very serious dispute notice received yesterday that another Rs.145 deducted from my Fastag account on 06.10.21 @8:23:44 AM WHEREAS I PAID RS.15 AS WELL ON SAME TOLL (NO.7) MANUALLY ON SAME DAY, SAME TIME @8:23:43 AM, RELEVANT SNAPSHOTS ATTACHED AS READY REFN AND FURNISHED MAIL STATEMENT AS BELOW.

"Your FasTag A/c has been debited for Rs. 145 for transaction by Vehicle HR26DY1320 at Toll on[protected]T08:23:44."

Now it's something not only very much disappointing but very very disgusting too and not acceptable at all.

Whereas you people are still stuck in with ticket number and chargeback request only till date after more than 12 days of issues raised.

Then how long it would take to get full refund of excess amount deducted INCLUDING ANOTHER RS.145 DEBITED FROM MY FASTAG ACCOUNT ON 06.10.21 WHICH NOW STANDS OF TOTAL RS.550(EARLIER RS.405* + 145 ON 06.10.21) DUE TO SYSTEM FAILURE AS WELL AS MISMANAGEMENT AT TOLL ON KMP WESTERN PERIPHERAL EXPRESSWAY!!!

IS IT NOT FRUSTRATING TO YOU AS WELL???

So, pl look into this matter VERY EFFICIENTLY and take necessary action VERY FRUITFULLY to implement Fastag operations smoothly and correctly, SO THAT FASTAG HOLDERS SHALL NOT BE SUFFERERS FOR A SINGLE INCIDENT.

Your immediate action and positive response in resolving said issues with full refund of excess amount (of Rs.550 as on 06.10.21 as mentioned above) deducted from my Fastag account incorrectly.

With best wishes,

Pradip Kumar Das

Wallet id:[protected]

Mobile no. [protected]/[protected]

PS, necessary corrections in calculating excess amount deducted: Rs.405{[protected]*3} IPO Rs.390{[protected]*3} as because Fastag charges only Rs.10 not 15, snapshots attached with highlights as ready refn and clear understanding on mail dated, 08.10.21 and TOTAL OUTSTANDING STAND RS.550(EARLIER RS.405* + 145 ON 06.10.21).

On Fri, Oct 8, 2021, 2:50 PM PRADIP DAS <pradip.[protected]@occlindia.com> wrote:
HDFC Fastag (Team??) and NHAI/NODAL-IHMCL,

It's again very disappointing and frustrating too that you people are still stuck in with ticket number and chargeback request only till date after more than 11 days of issues raised.

Then how long it would take to get full refund of excess amount deducted from my Fastag account due to system failure/mismanagement????

In addition, this is to update you once again that chargeback amount is not correct, it will be Rs.405{[protected]*3} IPO Rs.390{[protected]*3} as because Fastag charges only Rs.10 not 15, snapshots attached with highlights as ready refn and clear understanding.

Therefore, necessary corrections on chargeback is required, though the amount is very negligible but it's a matter of correct realisation of disputes raised.

@ team NHAI and ETC NODAL, Fastag still malfunctioning rather not working on toll no.6 & 7, may be other points as well on KMP, western peripheral expressway, being paid manually as of now.

So, pl look into this matter and take necessary action to implement Fastag operations smoothly and correctly.

Your immediate action and positive response in resolving said issues with full refund of excess amount deducted from my Fastag account incorrectly.

With best wishes,
Pradip
PS, Debit intimation shared after 48 hrs of charged on Fastag, why it's not shared immediately after charged??

Oct 16, 2021

Updated by dpradip Reminder on remainders,
For doing the needful on priority basis to resolve customer's issues with immediate refund of excess amount deducted due to mismanagement of toll no. 6&7, KMP western peripheral expressway since last one month, snapshots attached as ready refn.