National Highways Authority Of India [NHAI] — tag lane rules are not being followed

Respected sir
I am daily commuter on your toll paza at lucknow - kanpur highaway at unnao (Nawabganj) toll plaza. Depite of repeated complaint regarding allowing non tag vehicles on tag lane is continued. At you this plaza everyday i have to waste my 15-30 min due to this mismanagement. Then what is the utility of having tag on my vehicle and tag lane on your above plaza.
Kindly instruct your office to disontine the practice of allowing non tag vehicle tag line on your nawabganj plaza.
Rajesh srivastava
Up32 fv 1740