National Highways Authority Of India [NHAI] — toll charge both manual and fast tag reg

Address:

Chennai, Tamil Nadu, 600037

Sir, I am having fasttag in my car TN13L3938. Yesterday night (15/10/2018) I was returning back from Tirupathi to Chennai. When I am crossing S.V.Puram tollways by 09:56:44 Pm they collected cash Rs.65/- towards toll charges under receipt No.2618 terming that the fasttag is not working. But after crossing the toll I received message that the same amount is debited in fasttag also wide ref MA3ELMG1S00510133 at 09:56:02 pm.
Similarly when crossing Chennai Vanagaram toll plaza with the same query they also collected cash Rs.40/- wide receipt 442197 at 16/10/2018 by 12:31:55 AM. But a message was received later that the same amount was debited in fasttage also under reference number MA3ELMG1S00510133.
How it was happened and why your people making public fool. You may enquire on this and arrange to refund the amount to my fasttag immediately. Otherwise I will move to necessary forum for making it done.
regards,
S.SURESH
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