National Highways Authority Of India [NHAI] — Toll charged two times , one by fast tag and another by cash

Hello sir,
Car number- MH-42 K -6280. Today at patas toll naka on pune solapur highway toll get charged two times. First the service women said your fast tag is get blocked so she asked me for cash. So I paid cash. After reached at pune one SMS came about the chrage on fast tag. So fast tag also get charged. Please return the amount get charged on fast tag.

SMS
Dear Customer, ICICI Bank FASTag linked vehicle no. MH42K6280 has been debited with Rs 75.00 on[protected]:39:45 for toll charges with trip number[protected] at Patas Plaza Plaza on[protected]:35:16. Avl. bal. is Rs -8.00. Call [protected] in case of dispute.

Also while attaching only 2 mb photo the site is saying it only allowed 32mb file size. Not able to attach the photo of receipt.

Charged receipt number is below.
Ticket no. - [protected]

Thanks,
Abhijeet