National Highways Authority of India [NHAI]

National Highways Authority Of India [NHAI] — toll plaza delay due to faulty fastag reader

neel_2020

Address:

Kolkata, West Bengal

Toll plaza - rajchandrapur, nivedita setu, dakshineswar, west bengal.

Date - 13 - january-2020, time at around 9:15 am.
Travelling from durgapur to kolkata. Due system malfunctioning the fastag reader was not working at lane number 6. Due to this, they kept the vehicles on hold for 15-20 minutes till the system was restored. Can they make vehicles due to their system fault? As per latest order, if there is any problem with fastag reader, they should allow the vehicles free. They were not aware of any such order. Moreover the toll plaza staffs were very arrogant.

In fact during the entire journey on durgapur expressway today morning, everywhere a person was reading the fastags with manual handheld device from one gate to the other. Which also caused some delay.
Kindly look into this.
Regards
Neelanjan mazumder
M:[protected]
Vehicle number - mh 03 bw 3237

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Jan 13, 2020

Updated by neel_2020 I was travelling from Durgapur to Kolkata during this trip on 13 January 2020 morning.

Jan 23, 2020

Updated by neel_2020 I need an action on this for wasting time on the fastag lane by the toll collectors

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Comments

A regular Highway user

Nivedita Setu Toll Plaza before entering Kolkata is in a sate of mess. I was unfortunate to use it on 19th Feb 2020 at around 4:00 PM. Only two fast tag counters were manned out of the 4 or 5 fast tag counters and as usual there was long queue with cars jostling to get in to these two working lanes.
Can NHAI get anything right?
I think it is time that the Govt. of India takes some action on the NHAI officer in charge of ensuring proper functioning of this toll plaza.