National Highways Authority Of India [NHAI] — toll tax grievances !

Address:

Nagpur, Maharashtra, 440027

Dear sir,
It's with deep regret I have to lodge this complaint against the toll payments that I was required to pay twice in spite of convincing the authorities concerned with all the available documents at Google. It was yesterday ie 20 August 2019 that I was required to travel to Amravati. Before reaching the destination I had to pay toll tax at three toll booths amounting nearly to ₹ 200/- Having crossed first toll booth at 7.04 am I was required to pay ₹45/- On return at 4.50 pm I was constrained to pay the same amount though the return journey was within 12 hours from the time of commencement. For your kind information I may add the toll booth was ATLANTA INFRA ASSETS LTD. under Nagpur Kondhali section, The next toll plaza was ORIENTAL PATHWAYS NAGPUR NHAI which comes under Kondhali Talegaon section. Here I was charged ₹ 55/- twice with my start of journey at 7.36 am and return at 4.16 pm. which was again within 12 hours. Finally when it was my last toll plaza before reaching Amravati I was required to pay ₹ 95/- at nandgaon toll plaza covered under Talegaon Amravati section NHAI at 8.18 am. On my return at this toll booth at 3.24 pm I was constrained to pay the same amount though the return was within 12 hours from the time of commencement of journey. Having discussed this issue with the toll plaza authorities concerned they disallowed my vehicle to pass through unless and until I paid the money. Having brought all the testimonials available on Google regarding non payment of toll tax within 12 hours of journey, the authorities concerned denied it totally claiming, that all the circulars and the documents Googled for them were fake and of no use. Having lodged a complaint regarding this at the said booth I have been allotted the complaint number as 346. May I therefore request you to kindly investigate and justify without further delay. May I please know whether I should believe the Google search or the authorities concerned who turn out the documents displayed on Google as fake and useless! Your communication in this regard is eagerly awaited. The documents displayed before the toll plaza authorities are also submitted herewith for your kind information and necessary action.
With regards and awaiting your communication
Yours etc;
R N KULKARNI