National Highways Authority Of India [NHAI] — Too much late along with threatening

Address:Varanasi

Sir,
My car no is . UP 65 Ed 6530
I was travelling from varanasi to sitamari.
Details and timing of my journey are as per quoted below:
"SBI FASTag Acc ending with 56C00 VRN: S00438021 debited Rs.190 Toll Charges at Lalanagar Toll Plaza on 12-Sep-2021 03:12:01 PM Bal Rs.545"
You can verify it from the cctv footage .
I reversed my car from a lane after waiting, then again waited for a long time ...
After not getting response i went around the counter for queries ... a boy / man came in a threatening tone ...
They again said go to another lane along with the threatening.
According to my tis experience i would suggest that our old system of offline system was better .
It was disgusting and disappointing behaviour.
Is it ok ? that we are paying still getting threatened as if we are asking for favours from them ...
I request you to take some serious actions ...
May be it could become an example for their further actions.
+1 photos
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