National Highways Authority Of India [NHAI] — Transaction alert for your TAG wallet:[protected] and request for immediate action against excess deduction of Rs.685

National Highways Authority of India [NHAI]

National Highways Authority Of India [NHAI] — Transaction alert for your TAG wallet:[protected] and request for immediate action against excess deduction of Rs.685

D dpradip from Gurgaon, Haryana Oct 14, 2021 Nov 8, 2021 This thread was updated on Nov 8, 2021

Reminder on remainders, hope you people are not sleeping over customer's complaints!!! If so, wake up and do the needful on priority basis to resolve customer's issues with immediate refund of excess amount deducted due to mismanagement of toll no. 6&7, KMP western peripheral expressway since last one month, snapshots attached as ready refn. On Mon, Oct 11, 2021, 10:17 AM PRADIP DAS wrote: TEAM (??)NHAI, NODAL-IHMCL AND HDFC Fastag, What people have been doing??? Still sleeping since more than two weeks of issues raised!!! In continuation of mail correspondences below, there's one more very serious and similar dispute notice received yesterday, 10th Oct'21 that another Rs.145 deducted from my Fastag account on 08.10.21 @8:20 AM against Rs.10 only through Fastag and MOST DISGUSTING PART IS SUCH HUGE EXCESS DEBIT INTIMATION BEING SHARED AFTER 48 HRS OF EXCESS DEBITED OF RS.135 AT SAME TOLL NO 6&7 ON DAILY BASIS, RELEVANT SNAPSHOTS ATTACHED AS READY REFN. Now it's something not only very much disappointing but very very disgusting and irritating too and SUCH TYPE OF IRRESPONSIBLE SERVICES FROM YOU ALL ARE NOT ACCEPTABLE AT ALL. BECAUSE you people are still stuck in with ticket number and chargeback request only till date after more than 15 days of issues raised. Then how long it would take to get full refund of excess amount deducted INCLUDING ANOTHER RS.145 DEBITED FROM MY FASTAG ACCOUNT ON 08.10.21 WHICH NOW STANDS OF TOTAL RS.685(EARLIER RS.550* +[protected] ON 08.10.21) DUE TO SYSTEM FAILURE AS WELL AS MISMANAGEMENT AT TOLL ON KMP WESTERN PERIPHERAL EXPRESSWAY!!! IS IT NOT FRUSTRATING TO YOU AS WELL, SHAME ON YOU PEOPLE!!! HENCE, pl look into this matter VERY EFFICIENTLY and take necessary action VERY FRUITFULLY to implement Fastag operations smoothly and correctly, SO THAT FASTAG HOLDERS SHALL NOT BE SUFFERERS FOR A SINGLE INCIDENT. Your immediate action and positive response in resolving said issues with full refund of excess amount (of Rs.685 as on 08.10.21 as mentioned above) deducted from my Fastag account incorrectly. With best wishes, Pradip Wallet id:[protected] +8 photos Was this information helpful? No (0) Yes (0)
Oct 14, 2021 Updated by dpradip Reminder on remainders, it's still pending Oct 16, 2021 Updated by dpradip Reminder on remainders, For doing the needful on priority basis to resolve customer's issues with immediate refund of excess amount deducted due to mismanagement of toll no. 6&7, KMP western peripheral expressway since last one month, snapshots attached as ready refn. Oct 20, 2021 Updated by dpradip Reminder on remainders for doing the needful on urgent basis for immediate refund of excess amount of total Rs.685 debited as on 08.10.21 due to mismanagement on KMP toll(no.6 & 7), western peripheral expressway. Oct 27, 2021 Updated by dpradip Gentle reminder for faster processing of refund of Rs.280(145+135) against EXCESS DEBITED from my Fastag wallet till 08.10.21, snapshots attached once again as ready refn. Hide quoted text On Fri, Oct 22, 2021, 4:24 PM PRADIP DAS <pradip.[protected]@occlindia.com> wrote: Hello Tejaswi, Thanks for your mail response. This is to update you that my Fastag wallet has been credited with Rs.405(130+130+145) from your end till date, 22.10.21, relevant snapshots attached as ready refn. And same had been replied yesterday as well and submitted again. Only two cashback of Rs.130 refunded to my Fastag wallet out of three cashback of Rs.130 each against excess amount debited from my Fastag account on 22/09, 24/09 & 27/09/21 respectively which had been confirmed from your end, snapshots attached as ready refn. Actually from wallet statement, it's very clear that one Rs.130 credited (CR) and debited (DR) as well in the same time frame, snapshot attached for your reference. Therefore, pl initiate immediate refund of Rs.130 to my Fastag wallet on urgent basis alongwith Rs.145 of dated 08.10.21, hence total refund of Rs.275(130+145) due as on date. Your immediate action and positive response would be appreciated. With best wishes, Pradip Nov 08, 2021 Updated by dpradip Gentle reminder for faster processing of refund of Rs.280(145+135) against EXCESS DEBITED from my Fastag wallet till 08.10.21, snapshots attached once again as ready refn.
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