[Resolved]  National Highways Authority Of India [NHAI] — two transactions (double payment) at one time / double payment deducted

Car no.: hr-24-v-6925

Name: vishal kamra

Mobile no.: 971xxxxx50

Complain no.: 1513727

Complain date:[protected]

On[protected] double amount has been deducted by fastag reader on rohad toll plaza for my car with registered number hr-24-v-6925.

The payment has been deducted second time after 20 seconds of first transaction.

On the very same day, i have registered a complain in this regard on nhai customer care.

I have called on customer care and they said, its a double deduction case and your money will be refunded automatically in your nhai digital wallet with in next 48 hours.

But after 17 days of wrong transaction money is not refunded.

Even i have sent my complain on one whatsapp number ([protected]) shared by customer care, but no response at this platform also.

I called on customer care so many times to know the status of my complain. But the response from executives were not positive. Even they were not ready to listen any issue and said it will take time, we can not help you out any more. I asked the madam who was on call to transfer my call to some senior executives, she talked rudely and said, we have told you it will take time and further, we can't transfer your call as our senior executives are not free for this complain.

I have attached the screenshots of transactions and messages received on my registered mobile number for these transactions.

It is clear with the time of transactions that money has been deducted twice in 20 seconds of time.

I request you to please refund the extra amount deducted from my nhai wallet.

Moreover, its not about the money which has been deducted, it is about the system of digital payments at toll plazas and support from customer care in case of any concern.

How can we be assured that next time the same thing will not happen?

Looking for your kind support.