National Highways Authority Of India [NHAI] — unethical/rude behaviour by nhai staff

Address:

Palwal, Palwal, Haryana, 121102

Dear Concerned,
This query is regarding NHAI toll plaza Srinagar, Palwal, Haryana.
I was travelling with my mother from Palwal to Mathura on 15/06/2019, saturday and at the toll plaza it took me 45 minutes to reach to the counter due to heavy traffic jam. Then I requested that particular employee to free my vehicle as i waited for more than 3 minutes on the toll plaza, he did not opened the door and also behaved unprofessionally with my mother. Then I paid the return fare and moved from that place. Later, in night of the same day when I was returning back the same scenario happened. The time was exactly 11:00 pm in night and NHAI toll employees were hanging out with their co employees regardless of n number of vehicles waiting in the queue, and when I asked them about the reason for delay they replied rudely that this will go according to this way only you can do whatever you want. After a few minutes of arguement around 2-3 man came wearing dress of NHAI. They started shouting and abusing. They were totally irresponsible, uneducated and rude. They even misbehaved with my mother. In compulsion I had to leave that place as it was midnight. During the whole scenario none of your employees or any police staff came. Even the employee who was deployed at the counter was laughing and enjoying.
I request you to please look into this matter and if you are not able to do it then I have to adopt other legal way .
Thank you