National Highways Authority Of India [NHAI] — Wait for 20 minutes , faulty Fast tag machine

Address:

Moradabad

I was crossing moradabad city coming from noida and going to champwat when the toll plaza at moradabd was traffic jammed for more than 20 minutes, there fast tag machines were not working and they were manually doing the toll, on my denial for paying toll on the basis of govt of india regulation of not paying toll when wait time was more than 3 minutes, , he said they did not have any such guideline, he did not let me go and made sure I waited another 5 minutes and I had to ultimately pay . my total wait time at the toll was 25 minutes