National Highways Authority Of India [NHAI] — waiting time at panipat delhi toll l$t

This is in context to the waiting time which exceeded to 10 min at this toll on 1st jan, 5.10 pm. Lane #6
The normal waiting time if exceeds by 3 min, it should be free but the toll executive didn't agree for letting us go. He asked us to keep waiting without paying 30 rs, he won't let us go.
It is not a matter of x rs, it is about inconvenience and harassment caused to citizens of india due to mismanagement by the concerned authorities.
This is a common scenario in mostly all the toll plazas with seemingly no solution.
Cc : pmo office