National Highways Authority Of India [NHAI] — why 3 minutes rules is not accepting by jajau toll plaza

I was travelling from dholpur to agra from agra gwalior path ways on 9th of novemeber time in between 7 to 8 and was missbehaved by nhai employee when i asked for my rights to 3 minute rule and i waited about 25 minute so why should i pay toll for such misbehaving i was also told that why you should take money whlie i was waiting 15 minute. All are abusing me i was with my family with my 2 kid and his security guard was abusing us.

This is not they way to handle a nagrik in namo and nitin gadkari ji era

Car no up80 dx1648

My name - ajay
Number - [protected]

I am waiting for fast action on this

Regards