National Highways Authority Of India [NHAI] — wrong debit raised by icici fastag

Icici fastag serial no.[protected]/licence plate no. Od16f2299
Complaint no. Cmp[protected] dated 24/12/2019
Wrong debit raised on 20/13/2019 for rrn no/trip no. [protected] /[protected] although they have already debited rs.100 for the same
Trip on 15/12/2019 from my tag account at toll plaza name:chhuhipali toll plaza - lane id:lane06
The complaint is pending since about one month. Their customer care number [protected] also does not work.