| Address: | Gautam Buddh Nagar, Uttar Pradesh, 201301 |
My car (Maruti wagon-r) met with an accident on 8 june 2017 and i notified the insurance company (Nis) shortly after. I was advised to have my car towed to the nearest official maruti service station, which i promptly did. The workshop has estimated the repair costs of nearly inr 1 lacs (More than the insured value of car). A formal claim was submitted to nis and their surveyor came to inspect the damages, following which he advised me to take the car to a 'local' non-authorized mechanic for repairs. I have 2 problems with this -
1. Why did nis advise me to bring the car to an official maruti workshop initially when their decision to pay depends on the costs of repairs?
2. Why should i get my car repaired at a non-authorized place and compromise the quality of repairs?
To me, this is a classic instance of an insurance company trying to avoid their liability. Was this information helpful? | 
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