[Resolved]  National Insurance Company — Claim delayed for about 5 months

Address:Mumbai City, Maharashtra, 400001

Dear sir,

ref: policy no :[protected]
cert no. : tttms2745487
claim no. Edelweiss insurance - claim no clm0011453
claim amount : rs. 5099/-

i had purchased a mobile from mobile store on 09/08/2015. I has
insured the mobile with you through eelweiss insurance brokers ltd. On
20/10/2015 the mobile was lost and i submitted all the required
documents to edelweiss insurance who verified the same and forwarded
the same to national insurance ltd on 02/11/2015. (the snap shot of
the same is attached for your ready reference) for further procedure
and settlement of the claim.
As of today it is almost five months past and my claim has not
been settled. Does it take this much time to settle a claim of approx
rs.5099/-?. Wheras premium for the same is deducted immediate at the
time of purchase. I had contacted edelweiss but they say the delay is
due to procedural delay from national insurance side. I request to
check the same at the earliest and settle my claim and revert me asap.

Sir i tried to lodge my complaint on your grieavance management system
of national insurance ltd but i faced error many times and hence i
hadto email you my grieavance..

Regards
nitin h walawalkar
+7 photos
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May 1, 2016
Complaint marked as Resolved 
They have not taken any steps to resolve the matter. whenever i email them they only reply we are following the matter have patience...since the insurance was taken from third party edelwess insurance brokers on behalf of national insurance i am emailing to edelwess insurance brokers on there email id [email protected]
National Insurance Company customer support has been notified about the posted complaint.
Verified Support
Aug 09, 2016
National Insurance Company Customer Care's response
Dear Sir, We thankfully acknowledge your grievance. Due to technical complicacy of grievance redressal, it is very difficult for us to redress grievance in this forum. You are requested to write your grievance at customer.[protected]@nic.co.in You can also directly lodge grievance at nationalinsuranceindia.nic.co.in or igms.irda.gov.in Inconvenience caused is deeply regretted.
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