National Insurance Company — claim not settled down

Address:

407,qutab plaza,DLF Phase 1,Sector 26,Gurugram,Haryana 122002, Rewari, Haryana, 123401

Claim of my motorcycle HR36AC6313
Owner name Vikas Yadav
Bike repaired from Virendra Automobile in oct 18
I am contacting regularly with Hero showroom Virendra Automobile and national insurance
contact person detail are Mr Rohit [protected] (Virendra Automobile)
Mr Kapil Kappor [protected] (National)
Argument from national insurance is that file not found but Virendra automobile said file submitted also shows evidence of file submission.
Searching for file from last four months