[Resolved] National Insurance Company — Claim of rs.5400/- policy no. 360702/48/14/[protected]

s33

from Noida, Uttar Pradesh

Address:

110053

Dear sir,

Reference to letter no. 360702/713 dt 15/04/2016 received on 27/04/2016 from national insurance ashok vihar branch regarding rejection the claim of policy no.360702/48/14/[protected]

In this connection i want to share you that i have submitted original document of claim of rs.5400/- only at national insurance wazirpur office which is now shifted at ashok vihar.

After some time i have received a letterfrom fro park mediclaim for submitting original document.
When i have submitted original document at wazirpur branch and if it has been lost by your side than, what is my fault in this case. When my agent has met the concerning officer at ashok vihar, he unofficial admitted that some document has been missed at the time of shifting of office from wazirpur to ashok vihar. I again submitted photocopy of all documents at
Park office but no result has come out.

I have send several mail to park mediclaim and also request them to tell me the other options (Document attested by concerning hospital or other) but always i have received letter to submit orignal documents and last time when i call them they said we have send your file to ashok vihar and now i have received this letter from n.Insurance ashok vihar.

How can you reject my claim?

Do you give me any pre-information for rejection.

Why did you not inform me about the other options for getting cliam.
I have seen in claim file that orignal document of rs.1200 of ct scan
Is atttched in the file. Why you have rejected that amount also?

Last 11 months i and my agent are regularly follow up with you and park mediclaim,
I am wondering here n there due to your fault and you have even not advising me about other options to solve the issue, after one year you are just sending a letter of closing my file.
O

I again request you to take this matter seriously, if you lost my document than tell me the other option to resolve this issue because i have submitted all the document on time and on right place.
I always submitted my policy premium for this harasment. If i do not get any resoltion from your side than other option are open with me to take the
Claim amount and compensation of harsment.

Thanks & regard

Nisha sharma
M-[protected]

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Sep 9, 2016

Complaint marked as Resolved

National Insurance Company customer support has been notified about the posted complaint.

Verified Support

Aug 09, 2016

National Insurance Company Customer Care's response Dear Sir, We thankfully acknowledge your grievance. Due to technical complicacy of grievance redressal, it is very difficult for us to redress grievance in this forum. You are requested to write your grievance at customer.[protected]@nic.co.in You can also directly lodge grievance at nationalinsuranceindia.nic.co.in or igms.irda.gov.in Inconvenience caused is deeply regretted.