National Insurance Company — Claiming insurance

Address:

691312

I own a Volkswagen Vento 2011 model. Recently i met with an accident and as a result the H beam connecting the rear wheels got deflected. I surrendered my vehicle at Volkswagen dealer named EVM PASSENGER CARS Pvt. Ltd at Kollam. Initially the surveyor came and recorded the quotation made . Unfortunately the 2011 VW model has been discontinued, the H beam has to be ordered directly from Germany via courier. With the consent of the insurance agent and surveyor, additional estimate has been submitted to the Insurance Company.

Unfortunately once the refund for the claim has been done, the amount is too less compared to the claim made by us. As we contacted with the insurance agent, they told that the surveyor failed to record the additional estimate submitted by the dealer.

Since the mistake happened from the side of the insurance company and as a customer who has every right to claim the so called estimated amount by authorized dealer, I would like to register a complaint regarding the same.

Details are as follows

Owner Name: Ashly S
Car model : VW Vento
Policy No :[protected]
Initial Estimate :Rs 82, 560/-
Additional Estimate :Rs 127, 117/-(inclusive of initial estimate)
Amount Refunded : Rs 75, 000/-
Dealer :EVM PASSENGER CARS Pvt. Ltd, Kollam
Emailid : [protected]@rediffmail.com
Contact No : [protected]
Expecting a positive reply

Regards
Ashly S