National Insurance Company — delay in claim/less amount

Address:

mandir wali gali near gilla wala khoo thalwandi sabo bathinda, 151302

Dear sir
i am the customer of NIC, i have purchased online insurance from NIC, my Vehicle no is -HR51AM0924
on 02/02/2019 my car is met with an accident, Spot is conducted by Mr. Mohan Lal Goyal, and DDR is also Logged, after That the Car Is going in workshop for repair and the estimate is submitted to mansa office, then the DO office bathinda assign the case to Surveyor Mr. PD Goyal but the till time claim report is not submitted by surveyor,
the workshop manager says the car going to total loss but the surveyor misguide me and take me wrong information, i have already submitted a affidavit on the trust of surveyor but now the scrap purchaser denied to pick the scrap, because delayed in claim process