National Insurance Company — holding of claim

Address:

Kollam, Kerala

From
Anil kumar,
Chandramangalathu veedu,
Marangattukonam,
Edayam (Po), kollam, kerala
Mobile : [protected]

Ref - policy no:[protected] / kl 25 l 0164

Dear sir,
On 5/07/2018 my hero bike met with an accident and i become hospitalized for two days. There happened a severe damage to my bike. I went to national insurance company branch kottarakara, kerala for submitting my claim application. They asked me for estimate of maintenance cost from dealer. Next day i submitted my application along with estimate, driving licence, rc book, adhaar card, police report, medical certificate and reason for late submission. The surveyor visited and grant permission to start the work.

After repair i submitted the bill. It was necessary to change the chassis of my bike and it already mentioned in estimate and surveyor granted to change it. Now insurance company is blaming me upon the change of chassis without the permission of rto. But sir i was ignorant about this procedure and neither insurance company or dealer informed me about it. I am using the same chassis number on my new chassis (Rc book chassis number). I went to the insurance office with the cut piece of removed chassis but they were not ready to even have a look at it. For this reason they are not ready to settle my claim.

But sir how i can submit an application in rto office for the permission to change the chassis after changed it? At least 10 times i visited the insurance office for this purpose but always they are treating me on a negative way.

Sir, for the last 26 years i am driving my own vehicle but never came a claim. I am working in a private property and it is very difficult to get continuous leave.

So i am earnestly requesting you for an appropriate decision upon my problem.

Thanks & regards, anil kumar