National Insurance Company — insurance claim refused...

Address:Banjara View pComplex, Plot No. 66, Independent House No. 1, road no. 12, banjara h, Hyderabad, Andhra Pradesh, 500034

Dear sir,
I had undergone a angio-plasti on 11th march 2020; on 10thmarch202, care hospital submitted a claim reference no. 21850672; i have submitted all the three years policy document copies; for which they said i need to submit 4 years of policy document copies which i am not carrying or retaining; i am a customer of bank of baroda and thru them this insurance was done.
Their leave-let says it is 3 years continuous policy required to claim. Although i have four years of continuous policy without any break and requested them to please do something as i a regular customer with national health insurance and have been paying my yearly health insurance premium. My son approached national health insurance after the medical procedure was done; they could not help;
Now i have bank statement showing the debit for the insurance premium was done on[protected] via neft for rs.7246.
Ithis will cover the 4 years policy requirements and mediassist have said they are unable to process the claim.

Please help me as i have spend almost rs.2 lakhs and 5 thousand to hospital and about 20, 000 for other test; altogether i spend around rs.225, 000. I have been paying for my insurance for this day but have resulted in great inconvenience to me and my family.

All documents will be submitted to the tpa-mediassist after the lockdown period as the offices and banks are working on skeloton staff and not entertaining the customers for any copies of statement and the insurance contract copy.

Please help sir, i am retired person and your kind help is requested.
Please reach me on [protected]

Thank you and best regards.

Showkat hussain


Complaint status
[mar 21, 2020]
Medi assist india customer support has been notified about the posted complaint.
Updated by showkat4780, mar 21, 2020

My mobile phone no. Is [protected]
Complaint comments add a comment updated: mar 21, 2020
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